FAQ
Frequently Asked Questions
Stoneridge Chrysler Jeep Dodge of Pleasanton
Address: 2700 Stoneridge Drive, Pleasanton, CA
Hours: Mon-Sat: 9:00 AM - 8:00 PM | Sun: 10:00 AM - 8:00 PM
Sales: (925) 248-3061 | Service: (925) 905-9386 | Parts: (877) 382-9464
General Information
Where is Stoneridge Chrysler Jeep Dodge located?
We're located at 2700 Stoneridge Drive in Pleasanton, California. We proudly serve Dublin, San Leandro, San Jose, and the entire Bay Area.
What are your hours of operation?
Monday-Saturday: 9:00 AM - 8:00 PM, Sunday: 10:00 AM - 8:00 PM. Contact Sales: (925) 248-3061 or Service: (925) 905-9386.
What brands do you sell?
We offer new vehicles from Chrysler, Jeep, Dodge, and RAM. Popular models include the Chrysler Pacifica, Jeep Wrangler, Dodge Challenger, Dodge Durango, and RAM trucks (1500, 2500, 3500, 4500).
Do you sell used cars?
Yes, we have a wide selection of quality pre-owned cars, trucks, and SUVs, including certified pre-owned vehicles that pass rigorous inspections for quality and reliability.
Trade-In and Purchasing
Do you buy cars directly from consumers?
Yes! We buy vehicles even if you're not purchasing from us. We offer competitive appraisals and understand that selling your car privately can be time-consuming and costly.
How does your trade-in program work?
Bring your vehicle to our dealership for a quick and fair appraisal. You can use your trade-in value as part of your down payment to reduce monthly payments on your next vehicle. We accept all makes and models.
Can I get a trade-in estimate online?
Absolutely. Use our online trade-in valuation tool or financing calculator to estimate your vehicle's worth and see potential monthly payments before visiting our dealership.
What if I still owe money on my current vehicle?
No problem. Our finance team works with you to handle payoff amounts and can roll your trade-in value into your new vehicle purchase or lease.
Do you only accept Chrysler, Dodge, Jeep, and RAM trade-ins?
No. While we specialize in Chrysler, Dodge, Jeep, and RAM vehicles, we accept trade-ins of all makes and models.
Financing
Can I get financing at your dealership?
Yes. Our auto finance team works with a vast array of trusted lenders to find competitive rates and flexible terms tailored to your needs. You can start the process online with our secure credit application.
What financing tools do you offer?
We provide a payment estimator, financing calculator, and free Equifax credit score access to help you understand your purchasing power before you visit.
Service Department
What services does your Mopar service center provide?
Our certified technicians handle comprehensive auto services including:
- Routine Maintenance: Oil changes, tire rotations, multi-point inspections, brake service, fluid checks
- Major Repairs: Transmission repair and service, engine diagnostics and repair, electrical system repairs
- Specialized Services: Factory-trained technicians with state-of-the-art diagnostic tools for Chrysler, Dodge, Jeep, and RAM vehicles
Do you service vehicles from other brands?
Yes! While we specialize in Chrysler, Dodge, Jeep, and RAM vehicles, our service center handles all makes and models with quality auto parts.
Do you use genuine parts?
Yes. We use genuine OEM Mopar parts designed specifically for Chrysler, Jeep, Dodge, and RAM vehicles to ensure optimal performance and longevity.
How do I schedule a service appointment?
Call our service department at (925) 905-9386 or schedule online through our website. Drop-off service is available, and we offer convenient pickup and drop-off for customers.
How long does typical service take?
Service times vary by appointment. Oil changes typically take 1-2 hours, while more complex repairs may require a full day or longer depending on parts availability and diagnostics.
Do you offer warranty service?
Yes. We handle all manufacturer warranty services and Mopar warranty repairs at our authorized Stellantis dealership, including active safety recalls and campaigns.
Can I get parts for my vehicle?
Yes. Contact our parts department at (877) 382-9464 for genuine Mopar OEM parts and accessories.
Additional Information
How do I schedule a test drive?
Visit our dealership at 2700 Stoneridge Drive in Pleasanton, call (925) 248-3061, or contact us online to book your test drive.
Are there additional fees when purchasing?
Advertised prices don't include sales tax, registration fees, finance charges, or documentation charges. A negotiable administration fee up to $115 may apply.
Do you offer commercial vehicles?
Yes! We specialize in RAM work trucks including the ProMaster cargo van and chassis-ready RAM 1500, 2500, 3500, and 4500 models for business needs.